Privacy Policy

Kneadly ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights regarding that data. By using Kneadly, you agree to the practices described in this policy.

We collect the following types of information when you use Kneadly:

• Personal identifiers — Your name, email address, and phone number, provided when you create an account or add a client profile.
• Appointment and booking data — Dates, times, service types, session notes, and related scheduling information for appointments managed through Kneadly.
• Payment information — Payment transactions are processed securely through Stripe, a certified third-party payment processor. Kneadly does not store credit card numbers or full payment card data on our servers.
• Usage data — Information about how you interact with Kneadly, including pages visited, features used, and general analytics collected via cookies and similar technologies.

We use the information we collect to:

• Provide, operate, and improve the Kneadly platform and its features.
• Manage bookings, client relationships, and appointment histories on your behalf.
• Send transactional communications such as appointment confirmation emails and SMS reminders (where enabled by you).
• Process payments and maintain accurate billing records.
• Respond to support requests and troubleshoot issues.
• Analyse aggregate usage trends to guide product development.

We do not sell your personal data to third parties — ever. We may share your information only in the following limited circumstances:

• Trusted service providers — We work with third-party services such as Stripe (payment processing), Twilio (SMS delivery), and our hosting and infrastructure providers. These partners access only the data necessary to perform their services and are contractually required to protect it.
• Legal requirements — We may disclose information if required to do so by law or in response to valid legal process.
• Business transfers — In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, with equivalent protections maintained.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data is transmitted over encrypted connections (HTTPS/TLS). While no system is completely immune to risk, we continuously work to maintain a secure environment for your data.

You have rights regarding the personal data we hold about you, including:

• Access — Request a copy of the personal data we hold about you.
• Correction — Ask us to update or correct inaccurate information.
• Deletion — Request that we delete your personal data, subject to any legal obligations we may have to retain it.
• Opt-out — Unsubscribe from marketing communications at any time. SMS reminders can be stopped by replying STOP to any message.

To exercise any of these rights, contact us at support@wellsyncapp.com.

Kneadly uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and understand how the platform is used. Essential cookies are required for the service to function. Analytics cookies help us identify areas for improvement. You can control cookie behaviour through your browser settings, though disabling certain cookies may affect platform functionality.

Kneadly integrates with the following third-party services:

• Stripe — Payment processing. Subject to Stripe's Privacy Policy.
• Twilio — SMS delivery for appointment reminders and notifications. Subject to Twilio's Privacy Policy.

Each of these services has its own privacy practices. We encourage you to review their respective policies.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify users via email or an in-app notice. Continued use of Kneadly after changes take effect constitutes your acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at: support@wellsyncapp.com. We aim to respond to all enquiries within one business day.